Nucurate Refund Policy

Last Updated: March 26, 2023

At nucurate, we want to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund policy to make the process as seamless as possible.

Please read these Refund Policy carefully to ensure the guarantee of your refund. 

14-DAY MONEY-BACK GUARANTEE

You have 14 days from the date of purchase to request a refund. If, within this period, you find that our product does not meet your expectations or has any defects, you are eligible for a full refund.

HOW TO REQUEST A REFUND:

To initiate a refund, please follow these steps:

1. Contact our Customer Support: Reach out to our dedicated customer support team via live chat, our contact form, or by calling us toll-free at 1 (888) 887-7621. Please provide your order number and a brief explanation of the reason for the refund request.
2. Return the Product (if applicable): If a physical product is involved, we may require you to return the item to us. In such cases, we will provide you with the necessary return instructions.
3. Processing Time: Once we receive your refund request and, if applicable, the returned product, we will process your refund promptly. Please allow 5 business days for the refund to be credited back to your original payment method.

CONDITONS FOR A REFUND:

1. Valid Timeframe: Refund requests must be made within 14 days of the original purchase date.
2. Product Condition: In the case of physical products, they must be returned in their original condition and packaging, free from any signs of wear or damage.
3. Digital Products: For digital products, refunds are granted when it can be shown that the product is defective or fails to meet its intended purpose.
4. Third-Party Purchases: If you purchased our product through a third-party retailer, please refer to their refund policy. We can only process refunds for purchases made directly through our official website.

EXCEPTIONS:

The following circumstances are not eligible for refunds:

• Services or products that have been used, altered, or damaged after delivery.
• Products purchased outside of the specified refund timeframe.

FURTHER INFORMATION AND CONTACT DETAILS

If you have any questions or concerns about our refund policy or wish to request a refund, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction with our products and services.

Please note that this refund policy is subject to change, and any updates will be reflected on our website.